====== medAL-suite Incident Management ======

Any issues -whatever the level of urgency- should be logged onto ProofHub to facilitate their troubleshooting, ensure a follow-up and keep a log of all bugs and modifications. In case of critical issues that would disrupt the operations and prevent people from working with any component of the medAL-suite, a ProofHub ticket is still required. 

In order for the Unisanté team to manage a critical incident, please also use the communication channels below.

//__Slack__ would be the __fastest way__ to reach somebody.//
If you are unable to use Slack, please send us an email.

==== ProofHub ====

[[https://dynamic-project.proofhub.com/]]

==== Slack ====

  - First person to reach out to: Gregory Martin
  - First backup: Sylvain Schaufelberger / Renzo Scuderi
  - Second backup: Vincent Faivre
  - Third backup: Alan Vonlanthen

[[http://unisante-it.slack.com]]

==== E-mail ====

To: medal-suite(at)unisante.ch