This is an old revision of the document!

Tablet doesn't see the hub

Are the tablets and the hub on the same wifi-network?
Is the hub's IP entered properly in the the health facility? (Proper syntax: http://192.168.1.2)
Do you see the proper hub address in the settings page of medAL-reader?

I've synced my cases, but they don't show up in medAL-data

Are you sure the cases have left the tablet? (⇒ try to sync again. If you see 0 cases to sync, they have been synced)
Have the cases been processed by medAL-data's loader? If not,
* Is the Laravel queue blocked?
* Is there a problem with the format of the case? What does the log say when you try to reprocess?
* If missing variable in the algo, wait until the next day and try reprocessing (medAL-data reloads the JSON version from medAL-creator every night)