Differences

This shows you the differences between two versions of the page.

--- medal-data-troubleshooting-guide [2021/12/17 15:49] – arnaud_poletto
+++ medal-data-troubleshooting-guide [2022/01/10 14:56] (current) – removed arnaud_poletto
@@ Line 1: / Line 1: @@
-====== medAL-data Troubleshooting Guide ======
-==== I Cannot Login to medAL-data ====
-First, make sure that you entered the right email address and password. If you lost your password, you can still [[medal-data-user-guide#Reset your own password |reset it]].
-If you are still unable to enter your credentials, this issue can happen for different reasons:
-=== I'm Stuck at the Two-Factor Authentication Step ===
-If you lost your 2FA code, or cannot successfully login at that step, contact an administrator to [[medal-data-administrator-guide#Generate user's new secret|reauthenticate your 2FA secret]]. You will receive an email with the new code, and follow [[medal-data-user-guide#Setup Google Authenticator|this procedure]].
-=== The Database Has not Been Seeded ===
-If you encounter this problem while trying to login to one of the default email addresses, it may be the case that the database has not yet been seeded. An administrator should seed the database, run:
-<code>
-php artisan db:seed
-</code>
-=== Two-Factor Authentication Is not Enabled on your Account ===
-If the Two-factor authentication strategy is not enabled for your account, contact an administrator to [[medal-data-administrator-guide#Generate a new secret *|generate a new secret for you]].
-=== The Specified Account Does not Exist ===
-If the account you are trying to access does not exist, contact an administrator to create a new account, and give you the desired role. Alternatively, you can still [[none|create your own account]], but you will need to contact an administrator to give you the desired permissions.
-==== I Lost my Two-Factor Authentication Code ====
-If you cannot login to medAL-//data// because you lost your two-factor authentication credentials, you should contact an administrator to [[medal-data-user-guide#Generate a new secret *|reauthenticate your 2FA secret]]. You will receive an email with the new code, and follow [[medal-data-user-guide#User setup for Two-Factor Authentication|this procedure]].