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IT Maintenance and Troubleshooting

Purpose and Scope

In this page, you will learn how to perform the basic IT maintenance & troubleshooting for Health Facilities.

All of the following procedures must be applied by a local IT coordinator or if the IT coordinator allows it, a technician on the Health Facility.

If any equipment has any issue that stops it from working, you may try turning it off and on and see if that helps
If the equipment is stolen / lost / definitely broken, you shall order the same equipment and reapply the settings written in the installation SOP

If for any reasons the tablets do not work anymore, you may restart the Raspberry to see if this solves the issue. To do so, simply unplug the USB-C cable wait a few seconds and plug it back in. Wait 3 mins and see if your issue is solved.
If the issue persists, you need to perform the localData install SOP on the Raspberry PI once again.

To execute security updates, you will need a USB keyboard and a screen with an HDMI/micro-HDMI cable
Plug the screen and keyboard in the Raspberry PI, and login with the normal User / Password
Execute the command: git pull
Then: shutdown -r 0

Check if the tablet is connected to the correct Wi-Fi (Dynamic)
Reboot the router by unplugging it / plugging in back OR by long pressing the power button until no more lights can be seen from it, then press shortly on it to turn it back on
Check with a phone User that has the same operator as the 4G router if there is a general internet issue
If some medical history questions doesn't showning up try to delete the application cache in the storage settings of medAL-reader and relaunch the android app