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Table of Contents
IT Maintenance and Troubleshooting
Purpose and Scope
In this page, you will learn how to perform the basic IT maintenance & troubleshooting for Health Facilities.
Responsibilities and Procedures
All of the following procedures must be applied by a local IT coordinator or if the IT coordinator allows it, a technician on the Health Facility.
Lost / Broken / Stolen IT equipment
- If any equipment has any issue that stops it from working, you may try turning it off and on and see if that helps - If the equipment is stolen / lost / definitely broken, you shall order the same equipment and reapply the settings written in the installation SOP
LocalData Stop / Start / Crash Recovery
- If for any reasons the tablets do not work anymore, you may restart the Raspberry to see if this solves the issue. To do so, simply unplug the USB-C cable wait a few seconds and plug it back in. Wait 3 mins and see if your issue is solved. - If the issue persists, you need to perform the localData install SOP on the Raspberry PI once again.
Security Updates
- To execute security updates, you will need a USB keyboard and a screen with an HDMI/micro-HDMI cable
- Plug the screen and keyboard in the Raspberry PI, and login with the normal User / Password
- Execute the command: git pull
- Then: shutdown -r 0
Internet / Medal-Reader Issues
- Check if the tablet is connected to the correct Wi-Fi (Dynamic) - Reboot the router by unplugging it / plugging in back OR by long pressing the power button until no more lights can be seen from it, then press shortly on it to turn it back on - Check with a phone User that has the same operator as the 4G router if there is a general internet issue
#MustHaveDevTools
- WinSCP
- WinSCP is a free SFTP, SCP, Amazon S3, WebDAV, and FTP client for Windows.
- This tool will help you to access all files on your server and for example to retrieve a json in the failures folder or a log file.
- Putty
- PuTTY is a free and open-source terminal emulator, serial console and network file transfer application. It supports several network protocols, including SCP, SSH, Telnet, rlogin, and raw socket connection. It can also connect to a serial port.
- This will help you connect directly to your server.
- pgAdmin
- pgAdmin is the most popular and feature rich Open Source administration and development platform for PostgreSQL, the most advanced Open Source database in the world.
- This tool will help you to retrieve information from the medAL-data database for example