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medal-data-troubleshooting-guide

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I cannot login to medAL-data

First, make sure that you entered the right email address and password. If you lost your password, you can still reset it. Check this page to reset your password. If you are still unable to enter your credentials, this issue can happen for different reasons:

The database has not been seeded

If you encounter this problem while trying to login to one of the default email addresses, it may be the case that the database has not yet been seeded. To seed the database, run:

php artisan db:seed

The specified account does not exist

If the account you are trying to access does not exist, contact an administrator to create a new account, and give it the desired role. Alternatively, you can still create your own account by entering in your browser:

<medal-data-url>/register

You can create your new account, but you will need to contact an administrator to give you the desired permissions.

Two factor authentication is not enabled on your account

If the Two-factor authentication strategy is not enabled for your account, contact an administrator to generate a new secret for you.

medal-data-troubleshooting-guide.1639745674.txt.gz ยท Last modified: 2021/12/17 13:54 by arnaud_poletto