First, make sure that you entered the right email address and password. If you lost your password, you can still reset it. If you are still unable to enter your credentials, this issue can happen for different reasons:

If you lost your 2FA code, or cannot successfully login at that step, contact an administrator to reauthenticate your 2FA secret.

If you encounter this problem while trying to login to one of the default email addresses, it may be the case that the database has not yet been seeded. To seed the database, run:

php artisan db:seed

If the Two-factor authentication strategy is not enabled for your account, contact an administrator to generate a new secret for you.

If the account you are trying to access does not exist, contact an administrator to create a new account, and give it the desired role. Alternatively, you can still create your own account by entering in your browser:

<medal-data-url>/register

You can create your new account, but you will need to contact an administrator to give you the desired permissions.

If you cannot login to medAL-data because you lost your two-factor authentication credentials, you can still reset it. You can also contact an administrator to reauthenticate your 2FA secret.