This page presents some issues you may encounter with medAL-reader, and ways to solve them.

1. Empty the cache:
   • Go to Android settings > Applications > medAL-reader
   • Click empty cache.
2. Restart the application.
3. If that did not work, try also emptying the storage and reinstalling the application:
   • Long-press on the app and press Uninstall.
   • Navigate in the Play Store, search and install medAL-reader.

medAL-reader loading but not starting - Try to restart the application (Go to Android’s home screen → press the “currently running apps” (physical) button → close all apps → restart medAL-reader) - If that did not work, please try all the steps above (medAL-reader does not launch) medAL-reader does not appear in the app list - Ensure that the app is correctly installed by going in the Google Play Store → Search for “medAL-reader” → Click on it → If “uninstall / Open” is displayed, then simply click on open. If it says “Install” press on it to install it. medAL-reader Crashes when I try to do X - Apply all steps from “Medal-R does not launch” - If that still does not work, please take a screenshot and explain all the details to reproduce the crash to your local IT coordinator so the problem can be reported to the IT team I want to input a value that medAL-reader doesn’t accept - Check your value twice and make sure it is correct - If it still doesn’t seem incorrect, please contact your local IT coordinator and give them all the details so they can check with the IT team if this is an issue I cannot find my name in medAL-reader - It may be a cache issue, please try to apply all the steps from “Medal-R does not launch” - If that doesn’t work, please contact your local IT coordinator so they can check if your username is correctly created in the Health Facility settings of medAL-creator. What is the login email - If you forgot the login e-mail needed at the first launch of the application (or after emptying the cache / storage / reinstalling), please contact your local IT coordinator, they will give you the details I Forgot the PIN - If you forgot the PIN needed at every launch of the application, please contact your local IT coordinator, they will give it to you