This page presents some issues you may encounter with medAL-reader, and ways to solve them.

1. Empty the cache:
   1. Go to Android settings > Applications > medAL-reader
   2. Click empty cache.
2. Restart the application.
3. If that did not work, try also emptying the storage and reinstalling the application:
   1. Long-press on the app and press Uninstall.
   2. Navigate in the Play Store, search and install medAL-reader.

1. Try to restart the application:
   1. Go to Android’s home screen, press the Currently running apps button > Close all apps.
   2. Restart medAL-reader.
2. If that did not work, please try all the steps above: medAL-reader Does not Launch.

If medAL-reader does not appear in the app list, ensure that the app is correctly installed:

1. Go to the Play Store.
2. Search for medAL-reader andClick on it
3. If uninstall / Open is displayed, then simply click on open.
4. If it says Install press on it to install it.

1. Apply all steps from medAL-reader Does not Launch.
2. If that still does not work, please take a screenshot and explain all the details to reproduce the crash to your local IT coordinator so the problem can be reported to the IT team.

- Check your value twice and make sure it is correct - If it still doesn’t seem incorrect, please contact your local IT coordinator and give them all the details so they can check with the IT team if this is an issue

- It may be a cache issue, please try to apply all the steps from “Medal-R does not launch” - If that doesn’t work, please contact your local IT coordinator so they can check if your username is correctly created in the Health Facility settings of medAL-creator.

- If you forgot the login e-mail needed at the first launch of the application (or after emptying the cache / storage / reinstalling), please contact your local IT coordinator, they will give you the details

- If you forgot the PIN needed at every launch of the application, please contact your local IT coordinator, they will give it to you