medal-reader:troubleshooting-guide
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medal-reader:troubleshooting-guide [2022/03/18 16:03] – [medAL-data credentials not asked when configuring the tablet the first time] Alan Vonlanthen | medal-reader:troubleshooting-guide [2022/06/14 14:16] – Alan Vonlanthen | ||
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- Click '' | - Click '' | ||
- Restart the application. | - Restart the application. | ||
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+ | ===== medAL-data credentials randomly asked again after some time ===== | ||
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+ | - This is the expected behaviour if the device has been removed from its health facility in medAL-data (and its token revoked) | ||
+ | - Please ask your local IT manager to check if this is why the tablet got disconnected. | ||
+ | - If this was not the cause, please be aware that the token is stored not in medAL-reader, | ||
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+ | If this is not the cause of the experienced behaviour, | ||
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+ | - Go to '' | ||
+ | - Click on Browser app within app info | ||
+ | - Set chrome as the defaut browser | ||
+ | Once chrome is the default browser, proceed as follows : | ||
+ | - Go to '' | ||
+ | - Click '' | ||
+ | - Restart the application. | ||
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medal-reader/troubleshooting-guide.txt · Last modified: 2022/06/14 14:18 by Alan Vonlanthen