Differences

This shows you the differences between two versions of the page.

--- medal-reader:troubleshooting-guide [2022/03/18 15:16] – Luc Maridor
+++ medal-reader:troubleshooting-guide [2022/06/14 14:18] (current) – Alan Vonlanthen
@@ Line 4: / Line 4: @@
 This page presents some issues you may encounter with medAL-//reader//, and ways to solve them.
@@ Line 17: / Line 15: @@
     - Long-press on the app and press ''Uninstall''.
     - Navigate in the ''Play Store'', search and install medAL-reader.
+===== medAL-data credentials not asked when configuring the tablet the first time  =====
+This form is displayed in medAL-//reader// using the tablet's default browser. If it doesn't show up, please proceed as follows:
+  - Go to ''Android settings'' > ''Applications'' > ''Google Chrome''
+  - Click on Browser app within app info
+  - Set chrome as the defaut browser
+Once chrome is the default browser, proceed as follows :
+    - Go to ''Android settings'' > ''Applications'' > ''Google Chrome''
+    - Click ''storage'' > ''empty cache''.
+  - Restart the application.
+===== medAL-data credentials randomly asked again after some time  =====
+  - This is the expected behaviour if the device has been removed from its health facility in medAL-data (and its token  revoked)
+  - Please ask your local IT manager to check if this is why the tablet got disconnected.
+  - If this was not the cause, please be aware that the token is stored not in medAL-reader, but in the tablet's default browser
+If this is not the cause of the experienced behaviour,
+  - Go to ''Android settings'' > ''Applications'' > ''Google Chrome''
+  - Click on Browser app within app info
+  - Set chrome as the defaut browser
+Once chrome is the default browser, proceed as follows :
+    - Go to ''Android settings'' > ''Applications'' > ''Google Chrome''
+    - Click ''storage'' > ''empty cache''.
+  - Restart the application.
@@ Line 35: / Line 63: @@
   - Go to the ''Play Store''.
-  - Search for ''medAL-reader'' andClick on it
+  - Search for ''medAL-reader'' and Click on it
   - If ''uninstall'' / ''Open'' is displayed, then simply click on open.
   - If it says ''Install'' press on it to install it.
@@ Line 66: / Line 94: @@
     - Click ''empty cache''.
   - Restart the application.
-  - See if the problem is resolve and that all the questions showing up
+  - See if the problem is solved and that all the questions show up
   - Please contact the person who is responsible for Level 1 support in your country
@@ Line 105: / Line 133: @@
   * Is the hub's IP entered properly in the the health facility? (Proper syntax: ''http://192.168.1.2'')
   * Do you see the proper hub address in the settings page of medAL-reader?
+===== medAL-reader Has Become Too Slow to Use =====
+  * Try following this guide: {{ :medal-reader:medal-reader_quick_reference_guide_-_what_to_do_if_the_app_becomes_too_slow.pdf |}}