Differences

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--- medal-reader:troubleshooting-guide [2022/03/18 16:00] – [medAL-data credentials not asked when configuring the tablet the first time] Luc Maridor
+++ medal-reader:troubleshooting-guide [2022/06/14 14:18] (current) – Alan Vonlanthen
@@ Line 20: / Line 20: @@
 This form is displayed in medAL-//reader// using the tablet's default browser. If it doesn't show up, please proceed as follows:
-- Go to ''Android settings'' > ''Applications'' > ''Google Chrome''
+  - Go to ''Android settings'' > ''Applications'' > ''Google Chrome''
-  - click on Browser app within app info
+  - Click on Browser app within app info
-  - select chrome as the defaut browser
+  - Set chrome as the defaut browser
-If chrome is the default browser proceed as follows :
+Once chrome is the default browser, proceed as follows :
     - Go to ''Android settings'' > ''Applications'' > ''Google Chrome''
     - Click ''storage'' > ''empty cache''.
   - Restart the application.
+===== medAL-data credentials randomly asked again after some time  =====
+  - This is the expected behaviour if the device has been removed from its health facility in medAL-data (and its token  revoked)
+  - Please ask your local IT manager to check if this is why the tablet got disconnected.
+  - If this was not the cause, please be aware that the token is stored not in medAL-reader, but in the tablet's default browser
+If this is not the cause of the experienced behaviour,
+  - Go to ''Android settings'' > ''Applications'' > ''Google Chrome''
+  - Click on Browser app within app info
+  - Set chrome as the defaut browser
+Once chrome is the default browser, proceed as follows :
+    - Go to ''Android settings'' > ''Applications'' > ''Google Chrome''
+    - Click ''storage'' > ''empty cache''.
+  - Restart the application.
@@ Line 112: / Line 133: @@
   * Is the hub's IP entered properly in the the health facility? (Proper syntax: ''http://192.168.1.2'')
   * Do you see the proper hub address in the settings page of medAL-reader?
+===== medAL-reader Has Become Too Slow to Use =====
+  * Try following this guide: {{ :medal-reader:medal-reader_quick_reference_guide_-_what_to_do_if_the_app_becomes_too_slow.pdf |}}