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--- incident-report [2023/04/04 11:31] – [medAL-suite Incident Management] gregory
+++ incident-report [2023/10/02 13:34] (current) – [medAL-suite Incident Management] Alan Vonlanthen
@@ Line 1: / Line 1: @@
 ====== medAL-suite Incident Management ======
-Any issues, no matter the level of urgency, should be logged onto ProofHub to ease it’s its troubleshooting, to ensure a follow-up and keep a backlog of any bug and modifications. In case of critical issues that would disrupt the production and prevent people from working with any component of the medAL-suite, a ProofHub ticket is still required would not be enough, but yet necessary. In order for the Unisanté team to handle critical incident, please use as well the communication channels bellow.
+Any issues -whatever the level of urgency- should be logged onto ProofHub to facilitate their troubleshooting, ensure a follow-up and keep a log of all bugs and modifications. In case of critical issues that would disrupt the operations and prevent people from working with any component of the medAL-suite, a ProofHub ticket is still required.
+In order for the Unisanté team to manage a critical incident, please also use the communication channels below.
 //__Slack__ would be the __fastest way__ to reach somebody.//
 If you are unable to use Slack, please send us an email.
+==== ProofHub ====
+[[https://dynamic-project.proofhub.com/]]
 ==== Slack ====
@@ Line 12: / Line 18: @@
   - Second backup: Vincent Faivre
   - Third backup: Alan Vonlanthen
+[[http://unisante-it.slack.com]]
 ==== E-mail ====
-To :         gregory.martin@unisante.ch
+To: medal-suite(at)unisante.ch
-Cc :         Vincent.Faivre@unisante.ch; Sylvain.Schaufelberger@unisante.ch; Renzo.Scuderi@unisante.ch