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medAL-suite Incident Management

Any issues -whatever the level of urgency- should be logged onto ProofHub to facilitate their troubleshooting, ensure a follow-up and keep a log of all bugs and modifications. In case of critical issues that would disrupt the operations and prevent people from working with any component of the medAL-suite, a ProofHub ticket is still required.

In order for the Unisanté team to manage a critical incident, please also use the communication channels below.

Slack would be the fastest way to reach somebody. If you are unable to use Slack, please send us an email.



  1. First person to reach out to: Gregory Martin
  2. First backup: Sylvain Schaufelberger / Renzo Scuderi
  3. Second backup: Vincent Faivre
  4. Third backup: Alan Vonlanthen


To: medal-suite(at)

incident-report.txt · Last modified: 2023/10/02 13:34 by Alan Vonlanthen