Differences

This shows you the differences between two versions of the page.

--- medal-data-troubleshooting-guide [2021/12/17 13:54] – arnaud_poletto
+++ medal-data-troubleshooting-guide [2022/01/10 14:56] (current) – removed arnaud_poletto
@@ Line 1: / Line 1: @@
-==== I cannot login to medAL-data ====
-First, make sure that you entered the right email address and password. If you lost your password, you can still reset it. Check [[medal-data-user-guide#Reset password|this page]] to reset your password.
-If you are still unable to enter your credentials, this issue can happen for different reasons:
-=== The database has not been seeded ===
-If you encounter this problem while trying to login to one of the default email addresses, it may be the case that the database has not yet been seeded. To seed the database, run:
-<code>
-php artisan db:seed
-</code>
-=== The specified account does not exist ===
-If the account you are trying to access does not exist, contact an administrator to create a new account, and give it the desired role. Alternatively, you can still create your own account by entering in your browser:
-<code>
-<medal-data-url>/register
-</code>
-You can create your new account, but you will need to contact an administrator to give you the desired permissions.
-=== Two factor authentication is not enabled on your account ===
-If the Two-factor authentication strategy is not enabled for your account, contact an administrator to [[medal-data-user-guide#Generate a new secret *|generate a new secret for you.]]