Any issues, no matter the level of urgency, should be logged onto ProofHub to ease it’s its troubleshooting, to ensure a follow-up and keep a backlog of any bug and modifications. In case of critical issues that would disrupt the production and prevent people from working with any component of the medAL-suite, a ProofHub ticket is still required would not be enough, but yet necessary. In order for the Unisanté team to handle critical incident, please use as well the communication channels bellow.

Slack would be the fastest way to reach somebody. If you are unable to use Slack, please send us an email.

Slack First person to reach out to : Gregory Martin First backup : Sylvain Schaufelberger / Renzo Scuderi Second backup : Vincent Faivre Third backup: Alan Vonlanthen